How much is shipping?
Free. As long as you spend over $50. If not, shipping to all parts of Australia is just $8.
Do you ship internationally? And what is the cost?
Yes we do. We love the fact that so many of the world’s coffee connoisseurs already order from us. Our flat rate shipping costs are as follows:
New Zealand $12.50.
Elsewhere in the Asia-Pacific region $17.50.
USA, United Kingdom, Europe and the Rest of the World $19.50.
How long will it take my coffee to arrive?
As soon as is humanly possible.
We try to dispatch your order on the same day we receive it.
So your coffee should reach you within 2-3 working days 95% of the time.
But – this obviously depends on where you live – so it’s best to allow up to 7 days for delivery within Australia and 14 days for other parts of the world.
Will you tell me when my coffee ships ?
Of course. We’ll send you an email when it leaves our premises with shipping details and an estimated time-frame. If you're ever in any doubt as to its whereabouts – just call us.
How will I receive my coffee?
Tripod orders will be delivered via Australia Post or via a registered courier. In most cases you will need to provide a signature or – if you’re not home at the time – please check your letterbox for a note with instructions from the delivery service.
Whoops !!! I made a mistake and now need to change my shipping address and/or order. Is that possible?
Don’t panic. Simply call us (that is, call Steve) or email us as soon as you can and we'll work with you to fix the problem. Even if your order has already left our warehouse. ‘Cause we’re great believers in coffee karma.
Do you offer refunds and/or exchanges?
Of course. We pride ourselves on our outstanding customer service. So if something’s ever wrong with your order or – heaven forbid – our capsules, we want to hear about it. So please call or email us and we’ll do our best to remedy the situation asap.
Are Tripod Capsules really Nespresso® compatible?
Can I recycle Tripod Capsules?
You sure can.
Just pull off the foil on the top, throw the grounds over your favourite pot plant (it makes great compost) then pop the capsule straight into your recycle bin.
How long does Tripod Coffee retain its freshness?
Because Tripod Coffee capsules are hermetically sealed, they’ll continue to deliver a rich, long-lasting coffee shot for up to 18 months.
What does ‘hermetically sealed’ actually mean? And why should I care?
In a word – ‘airtight’. But it’s HOW we achieve that which makes all the difference. Before being sealed, each Tripod capsule is first nitrogen flushed to get rid of just about every atom of oxygen. This ensures optimum freshness for up to 18-months.
And fresher coffee means a richer coffee. Richness you can see in our velvety crema as it settles on the top of each and every cup.
Is it true that Tripod capsules “pack more coffee in”?
We sure do. Our process allows us to use up to 20% more coffee per pod than the leading ‘Hollywood’ brand. Feel free to compare. Hold one in each hand with your eyes closed and you’ll feel the difference. So next time someone asks you; “What else?” simply answer “Tripod Coffee.” Then let us know – we love a good story.
Is Tripod Coffee Australian?
The company most certainly is. In fact, the brand was conceived in the cricket sheds at Bellerive Oval in Tassie. How Australian is that?
As for the coffee beans, they’re sourced from the best coffee regions in the world, carefully tucked into their shipping beds then unpacked, ground, roasted and blended by local Australian artisans.